Privacy Policy

1. Data controller

Praxum Ltd is the data controller responsible for your personal data.

Contact: hello@praxum.co.uk

2. Information we collect

We collect personal data when you:

• Fill out our contact form (name, email address, company name, message)
• Email us directly
• Use our website (technical data via essential cookies)

We do not collect personal data automatically or through analytics/tracking cookies. See our Cookie Policy for details.

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide information about our services
• Communicate with you about your requests
• Improve our website and services

4. Data sharing and third parties

We do not sell or rent your personal data. We may share your data with trusted third-party service providers who help us operate our website and deliver our services:

We may also disclose your data if required by law or to protect our legal rights.

5. International data transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with UK GDPR requirements.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form enquiries: Up to 2 years from last contact, or until you request deletion
• Email correspondence: Up to 2 years from last contact
• Essential cookies: 6 months (see Cookie Policy)

After this period, we securely delete or anonymise your data unless we are required to retain it for legal or regulatory reasons.

7. Your data protection rights

Under UK GDPR, you have the following rights:

• Right of access – request a copy of the personal data we hold about you
• Right to rectification – correct any inaccurate or incomplete data
• Right to erasure – request deletion of your personal data ("right to be forgotten")
• Right to restrict processing – limit how we use your data
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interests
• Right to withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us at hello@praxum.co.uk. We will respond within one month.

8. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes:

• Encrypted connections (HTTPS/TLS)
• Secure hosting infrastructure
• Access controls and authentication
• Regular security reviews

However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

9. Cookies

We use essential cookies to enable basic website functionality. For full details, see our Cookie Policy.

10. Children's privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the website after changes indicates acceptance of the updated policy.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

13. Contact us

For any privacy-related questions or to exercise your data protection rights:

• Email: hello@praxum.co.uk
• Subject: Privacy Enquiry or Data Protection Request